Privacy Policy

1. Overview

This Privacy Policy describes how Indian Mercado ("Indian Mercado", "we", "us") collects, uses and protects information submitted through our website at www.indianmercado.com, including through our demo request and contact forms. This policy applies to our public website. It is a general, good-faith description of our practices rather than a substitute for legal advice, and it may be updated from time to time.

2. Information we collect

We collect information you choose to provide directly to us, and limited technical information collected automatically when you use our website.

• Demo request form: name, business name, email address, phone number, and details about your business (such as business type and number of locations) that you choose to share.
• Contact form: name, email address, and the content of your message.
• Cookies and similar technologies: basic technical information such as your language preference and, where analytics is enabled, general usage information about how the website is used. See our Cookie Policy for details.

3. How we use this information

We use the information we collect to:

• Respond to demo requests and contact form submissions;
• Prepare proposals and follow up about our product and services;
• Provide customer support and onboarding to existing customers;
• Maintain and improve our website; and
• Meet legal, security and operational obligations.

4. How we share information

We do not sell information submitted through our website to third parties. We may share information with service providers who help us operate our website, communications and business systems (for example, hosting, email delivery, or analytics providers), and only to the extent necessary for them to perform those services on our behalf. We may also disclose information if required to do so by law or to protect our rights, our users, or the public.

5. Data retention

We retain information submitted through our website for as long as reasonably necessary to respond to your inquiry, follow up on a demo request, or comply with our legal and business obligations. If you would like us to delete information you have submitted, contact us using the details below.

6. Data for customers using the platform

This policy covers our public website. Data entered into the Indian Mercado platform by a business customer (such as inventory, sales and customer records) is that business's data, handled under the terms agreed with that customer, and is kept logically separated from other accounts on the platform.

7. Your choices

You can choose not to submit information through our demo request or contact forms; this may limit our ability to respond to your inquiry. You can also control cookies through your browser settings, as described in our Cookie Policy.

8. Our approach to data responsibility

We aim to handle information responsibly and to only collect what we reasonably need. We do not currently hold formal data protection or privacy certifications, and we do not claim any such certification here or elsewhere on our website.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will update the "Last updated" date at the top of this page when we do.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at contacto@indianmercado.com.